I have a user, whose Outlook would crash whenever she saves an email before sending it out. I've tried repairing outlook, recreating profile, moving the mso.dll, but to no avail. Issue persist even when I've disconnected the PC from the network, as advised by some of the users here to see if it was an Exchange issue. Disable addins and running in safe mode, issue still persisting.
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6607.1000
Application Timestamp: 4e398dcd
Fault Module Name: mso.dll
Fault Module Version: 12.0.6607.1000
Fault Module Timestamp: 4e39a449
Exception Code: c0000005
Exception Offset: 002b49d2
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 18441 Log Name: OSession
Source: Microsoft Office 12 Sessions
Date: 04/08/2015 11:23:11 AM
Event ID: 7001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: ABC
Description:
ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6607.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 33 seconds with 0 seconds of active time. This session ended with a crash.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft Office 12 Sessions" />
<EventID Qualifiers="0">7001</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-08-04T03:23:11.000000000Z" />
<EventRecordID>5100</EventRecordID>
<Channel>OSession</Channel>
<Computer>ABC</Computer>
<Security />
</System>
<EventData>
<Data>6</Data>
<Data>Microsoft Office Outlook</Data>
<Data>12.0.6607.1000</Data>
<Data>12.0.6612.1000</Data>
<Data>33</Data>
<Data>0</Data>
</EventData>
</Event>
Could someone shed some light on this issue? At this point I'm considering re-imaging the PC. :(
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